Privacy Policy
Last updated: March 1, 2025
This Privacy Policy describes how Express Heat Therapy (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://expressheattherapy.com/ (the "Site") or otherwise communicate with us (collectively, the "Services").
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in our practices or legal regulations. Any updates will be posted on our Site with the revised "Last Updated" date.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from various sources. The information collected and used depends on how you interact with us.
What Personal Information We Collect
We collect the following types of personal information:
- Basic contact details – Name, address, phone number, email.
- Order information – Name, billing and shipping address, payment confirmation, email, phone number.
- Account information – Username, password, security questions.
- Shopping information – Items viewed, added to cart, or wishlisted.
- Customer support information – Messages and communications with our support team.
Information We Collect Automatically (Cookies & Tracking Technologies)
We automatically collect Usage Data through cookies and similar tracking technologies, which may include:
- Device and browser information
- Network connection details
- IP address
- Interaction with our Site and Services
How We Use Your Personal Information
We use the information we collect for the following purposes:
- Providing Products & Services – Process payments, fulfill orders, manage accounts, shipping, returns, and exchanges.
- Marketing & Advertising – Send promotional emails, texts, and ads based on user preferences.
- Security & Fraud Prevention – Detect and prevent fraudulent activities, illegal access, and data breaches.
- Customer Support & Communication – Respond to inquiries and enhance user experience.
How We Disclose Personal Information
We may disclose your personal information under the following circumstances:
- With service providers – IT management, payment processing, data analytics, customer support, fulfillment, and shipping.
- With business and marketing partners – Including Shopify, for advertising and marketing purposes.
- With legal authorities – To comply with legal obligations, subpoenas, or law enforcement requests.
- With affiliates or during a business transaction – Such as mergers, sales, or acquisitions.
We do not use or disclose sensitive personal information for inferring characteristics about you.
User-Generated Content
If you submit product reviews or other user-generated content, this content will be public and accessible to anyone. We are not responsible for third parties' privacy practices regarding this content.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy policies, security, or accuracy of these external sites. Please review their policies before interacting with them.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 16. If a child has provided information, parents or guardians may contact us to request its deletion.
Security & Retention of Your Information
We implement industry-standard security measures, but no system is 100% secure.
The retention period of your personal data depends on:
- Account maintenance
- Service provisions
- Legal compliance
- Dispute resolution
Your Rights and Choices
Depending on your location, you may have the following privacy rights:
- Right to Access / Know – Request access to the personal data we hold.
- Right to Delete – Request deletion of your personal information.
- Right to Correct – Request corrections to inaccurate data.
- Right to Data Portability – Request a copy of your data or transfer to another service.
- Right to Opt-Out of Sale or Sharing – Opt-out of targeted advertising or data sharing.
- Right to Restrict Processing – Request to limit the use of your personal information.
- Right to Withdraw Consent – Withdraw previously granted permissions.
- Right to Appeal – Appeal if your request is denied.
- Managing Communication Preferences – Opt-out of promotional emails while still receiving essential account-related emails.
To exercise these rights, contact us using the information provided on our Site.
